Welcome to our FAQ page, your one-stop resource for answers to commonly asked questions.
Whether you're a new customer looking to learn more about what we offer or a long-time user seeking clarification on specific topics, this page has clear and concise information about our products and services.
Creating an account on Pictoom is simple. For this, you can click the "Sign Up" button located in the top right corner of the web page. Once you have filled out the form and chosen a password, click "Create Account." You will receive an email verifying your account.
If you are struggling to remember your password, use the "Forgot Password?" option on the login page. For this, you can reset your password by entering your registered email address, for which we will give you instructions.
Go into your account, choose the "Account Settings" area, and make the required adjustments to update your account information. Before leaving, remember to save your updates.
Look through our collection, choose out the images you like, then check them out using a cart. When you're prepared, choose your items, go to your basket, and then click "Checkout." Complete your order by following the instructions.
An order is handled right away once it is placed. In case you need to change or cancel your order, please get in touch with our customer service staff right once. Although we might do our best, we can't always fulfil your request.
We take a number of payment methods, including PayPal, credit/debit cards, and other widely used ones. During checkout, you can choose your preferred method.
For qualifying purchases, we provide refunds within [insert number] days following the transaction. In order to start the refund process if you're not happy with your order, please get in touch with our customer support staff and provide your order details.
After your request is granted, refunds are normally executed in [insert number] business days. Depending on how you paid, the amount of time it takes for the money to show up in your account might change.
Since processing periods might differ, if you haven't received your refund by the anticipated date, start by contacting your bank or payment provider. Please provide your order information to our customer support staff if the refund hasn't materialised yet, and we'll assist you in getting it resolved as soon as possible.
